At Sumakoro Philippines, we take pride in delivering premium Japanese-inspired streetwear. Each garment is custom-printed and hand-pressed upon order placement to ensure high craftsmanship and quality.

Please read our Return and Exchange Policy carefully before placing an order.

 

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1. General Policy & Print-on-Demand Overview

Sumakoro operates under a Print-on-Demand (POD) custom manufacturing model. Because every item is produced specifically for you upon checkout, an All Sales Final standard applies to all orders once processing begins.

• No Returns or Refunds for Change of Mind: We do not offer monetary refunds, order cancellations, or returns for buyer’s remorse or incorrect selections made during checkout.

• Print & Sizing Tolerances: Minor visual color variations between digital screen displays (RGB) and physical fabric prints (CMYK/DTF) are inherent to textile printing and do not qualify as defects. Industry-standard garment sizing variations (±1.0 inch) and print placement tolerances (±0.5 inches) are also excluded from defect claims.

 

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2. Size & Item Exchanges

We want to make sure you get the perfect fit! If you ordered the wrong size, we accept size exchange requests under the following conditions:

A. How to Request an Exchange

• Submission Channels: Size exchange requests must be submitted through our website portal at sumakoro.shop AND officially emailed to our support team at sumakorophilippines@gmail.com with your Order Number and details.

• Timeframe: Requests must be submitted within 7 calendar days of delivery receipt.

• Garment Condition: Items must be completely unwashed, unworn, odor-free, and in pristine condition with all original hangtags, neck labels, and frosted Ziploc packaging fully intact.

B. Exchange Fees & Shipping Responsibility

• Exchange Fees: Exchange fees are calculated based on applicable item price differences, restocking handling fees, and customer-covered two-way shipping costs.

• Two-Way Freight: The customer covers 100% of return freight and replacement reshipment delivery fees. All balance invoices must be settled electronically prior to replacement dispatch.

C. Return Shipment Process

• Once your exchange request is reviewed and approved by our support team via email, you will receive official return shipping instructions and destination guidelines.

• Return packages must be arranged and prepaid by the customer via their preferred courier.

D. Inspection & Replacement Release

• Outbound replacement orders are placed on inspection hold and released only after:

1. The return parcel is delivered to our return hub.

2. Physical unboxing and inspection confirm pristine, restockable condition.

3. The pending exchange balance invoice is fully settled.

• Failed Inspections: Garments returned washed, worn, stained, or missing original packaging will be rejected.

 

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3. Defective Items, Misprints & Vendor Errors (100% Free Replacement)

If your order arrives damaged due to a manufacturing defect, DTF misprint, or wrong item delivered, Sumakoro provides a 100% free priority replacement.

A. Claims Process

1. Mandatory Unboxing Video: You must submit a claim with an unedited, continuous unboxing video clearly showing the original shipping label, parcel opening, and the specific defect or wrong item.

2. Submission Channel: Email your claim and unboxing video directly to our official email at sumakorophilippines@gmail.com within 7 calendar days of delivery.

3. Wrong Item Delivered: For vendor misdeliveries, you are permitted to keep the incorrect item free of charge while we dispatch your correct replacement at zero cost.

B. Replacement Policy

• Upon verification by our team, a priority replacement item will be produced and shipped at zero additional cost to you.

• Monetary refunds are strictly restricted and issued only if blank garment stock or fabric is permanently unavailable for more than 14 business days.

 

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4. Policy Summary Matrix