At Sumakoro, our customers' satisfaction is of utmost importance to us. We strive to provide high-quality products and exceptional service. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience. Please review the following guidelines for returning products:
1. Eligibility for Returns:
- We accept returns for products within 30 days from the date of purchase.
- The item must be in its original condition, unworn, and with all original tags and packaging intact.
- Personalized or custom-made products are not eligible for returns unless there is a manufacturing defect.
2. Initiate the Return Process:
- To initiate a return, kindly contact our customer support team through our Instagram and Facebook pages or the cellphone number we reached you with within the specified return period. Provide your order details and reason for the return.
3. Return Shipping:
- Our partner GoGo Express will ensure that you as a customer will have a hassle free return experience. They will pickup your item from your office/home free of charge IF THERE IS A DEFECT; otherwise, THE CUSTOMER WILL COVER THE SHIPPING COSTS.
- Return shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
4. Inspection and Processing:
- Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refunds or exchanges will be processed within the day upon the arrival of the returned item. Refunds will be issued in the original payment method used for the purchase.
5. Refund or Exchange Options:
- If the return is eligible, you can choose either a refund for the product's purchase price or an exchange for another item of equal value.
- In the case of exchanges, any price difference between the returned item and the new item will be settled accordingly.
6. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our Instagram and Facebook pages or the cellphone number we reached you with. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Non-Refundable Items:
- Gift cards and promotional items are non-refundable.
8. Customer Support:
- If you have any questions or need assistance with the return process, feel free to reach out to our Instagram and Facebook pages or the cellphone number we reached you with. We are here to help and ensure your satisfaction.
Note: This return policy is subject to change at our discretion. Please refer to our website for the most up-to-date return policy information.
At Sumakoro, we value your trust and loyalty, and we are committed to providing a seamless shopping experience. We appreciate your understanding and cooperation in adhering to our return policy guidelines. Thank you for choosing Sumakoro for your fashion needs, and we look forward to serving you again in the future.